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Erickson Infiniti in Edmonton screws over another customer

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Old 07-08-2009, 12:02 PM
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Erickson Infiniti in Edmonton screws over another customer

Not just another customer, Mrs Shumby!



Bastages. Maybe one or two Edmonton guys could drop in there and 'encourage' them to pull up their socks.
Old 07-08-2009, 12:15 PM
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yikes, that sounds brutal. i've seen some other negative feedback on erickson in the past. it will be interesting to hear the outcome after the "stop payment" threat was made. a brand new vehicle should be spotless, period. any shipping damage is always repaired prior to delivery. too bad erickson is edmonton's only choice.

on a side note - i love the fire & venom Mrs Shumby was emitting! she should aim that at the service advisor. if only the Shumby's grammar/spelling was more convincing (especially in a letter to the dealer)...
Old 07-08-2009, 12:33 PM
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Man that is horrible service, I hope this gets resolved. It sounds like those Dealers out there do whatever they want.
Old 07-08-2009, 12:43 PM
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So is it not official that there is no infiniti dealers in alberta with a good name to speak of?
Old 07-08-2009, 01:01 PM
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OMG... that is beyond horrible,
that's down right disgusting, to deliver a new vehicle that way.
Old 07-08-2009, 03:59 PM
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Originally Posted by zeadlots View Post
So is it not official that there is no infiniti dealers in alberta with a good name to speak of?
Looks that way. I wonder if any of the Pontiac dealers that are getting closed would be interested in opening an Infiniti dealership? The guys at Stampede always did good by me when I had my Grand Am.
Old 07-08-2009, 04:03 PM
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on a side note - i love the fire & venom Mrs Shumby was emitting! she should aim that at the service advisor.
LOL, all 90 pounds of her...

She seems so nice in person.
Old 07-08-2009, 04:18 PM
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Shumby showed me that damage in Red Deer last weekend.. Man, a 75k vehicle should definetly be spotless! At least the new leather smelled good
Good luck.
Old 07-08-2009, 08:34 PM
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if you look at the latest e-mails, seems like they are going to be getting better treatment now ..after the gentleman called them. i think they kinda diss the lady, thats sexist man!
Old 07-09-2009, 10:37 PM
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There are even more emails posted now. This Dealership sucks toads. They sure don't know how to treat a customer.
Check the link on the first post of this thread to see the newer emails.

Last edited by GEE35FX; 07-09-2009 at 10:41 PM.
Old 07-09-2009, 11:13 PM
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This Dealership sucks toads.
.... & blows polliwogs.

great way to treat a customer
Old 07-10-2009, 11:10 AM
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actually checked the thread yesterday night, it turns out the service guy sent a pissed off e-mail back to his client, so not professional.using words like "give me a break" you cant answer a client who just bought 70K worth car.the guy has every right to be pissed.

the service guy eventually cracked, that e-mail he sent back will probably put him to a lot of trouble i must say he actually deserves.

if i were him,i 'll return back the car to dealer, go with somewhere else.another brand maybe, cause think about it, even they solve this issue u have no alternative to deal with any other place and have to deal with this kind of a service guy all the time, for warranty repairs,10k.20k.40k.60k mechanic checks. cause they r the only one in the city.

Infiniti will lose a lot business there especially with the new car market there, i know second hand will stil remain strong as there r many after warranty places in the province.
Old 07-10-2009, 11:24 AM
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Only trouble with b1tching about it on here is most of us are already customers (not me, bought mine used) and so we've already drunk the Kool-aid. I think you have to hit them where it hurts -- potential buyers.

If it were me, and I've seen this done, I'd be tempted to put big signs on the FX saying "Ericksen Infiniti delivers damaged cars" or something to that effect. Then drive it around or even park it in front of the dealership. But then I'm a vindictive old SOB.
Old 07-10-2009, 11:32 AM
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+ at least one . I'd like to think that's what I'd do as well.
Old 07-10-2009, 02:43 PM
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When I was buying my car, I was reading through this forum and many others.

Given that people were thinking same way as you Swivel.. thats why dealer I ended up buying my car here, in IL, took me for a ride for a new brakes, brake lines, hoses and many other things..

I think this thread is giving a really good info.

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