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Infiniti Serramonte closed?

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Old 10-12-2007, 11:35 AM
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Infiniti Serramonte closed?

I got a email from Infiniti Serramonte that they "ceased dealership operations"
since 9/30. Are they are actually closed? Seems like their website is still online.
Old 10-12-2007, 12:33 PM
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I'll be in Colma tomorrow visiting my parents so i'll stop by and ask. My lease is from them so this is kinda important. Thanx for the heads up.
Old 10-12-2007, 01:25 PM
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If so, I'll be dancing in circles. Every experience I've had with them, be it service, sales, or parts has been unacceptable.
Old 10-12-2007, 01:37 PM
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Thanks. I leave nearby to them as well so I'll try to take a ride by and have a look today after I pick up my kids.

I don't bring my car to dealers for maintenance anyway but since I live nearby, it would be the dealer I would bring it into if I need warranty work.

vodkarocket, was their service work that bad? I think I remember a posting from you about having problems getting warranty work(?). The only time I brought my car to them was for the first free oil change.
Old 10-12-2007, 01:53 PM
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Infiniti of Serramonte is definitely closed down. I was taking my 06 Coupe there for oil consumption tests, and their official last day of operation was September 30th 2007.
Old 10-12-2007, 01:57 PM
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If I remember right, someone here got pretty bad lip service concerning their oil consumption test results from them and was basically denied replacement.
But he got it worked out with another Dealer and new VQ on order.
Old 10-12-2007, 02:01 PM
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yeah they are closing. bye bye serramonte infiniti.
Old 10-12-2007, 02:05 PM
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Yea...they are closed.
Old 10-12-2007, 05:11 PM
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So where would be a good Infiniti dealership that is local to San Francisco? I need to get my keys swapped and my first service is coming up soon.
Old 10-12-2007, 05:25 PM
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Quote:
Originally Posted by imminence
So where would be a good Infiniti dealership that is local to San Francisco? I need to get my keys swapped and my first service is coming up soon.
Peninsula Infiniti in Redwood City- there's a good service advisor named Brian Reidy there.
Old 10-12-2007, 05:28 PM
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Quote:
Originally Posted by vodkarocket
Peninsula Infiniti in Redwood City- there's a good service advisor named Brian Reidy there.
Thanks for the advice Boris. I'm taking my car there as soon as it's done at the bodyshop.
Old 10-12-2007, 05:29 PM
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Quote:
Originally Posted by 06CPV35
If I remember right, someone here got pretty bad lip service concerning their oil consumption test results from them and was basically denied replacement.
But he got it worked out with another Dealer and new VQ on order.
Do you happen to know which dealer he ended up going to to the new VQ? I have to switch my testing over to a new dealer, and any insight you might have would be greatly appreciated.
Old 10-12-2007, 05:57 PM
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just got my letter from infiniti serramonte and colma. they are officially closed on the 30th, and colma is on november 10th..
Old 10-12-2007, 06:15 PM
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Quote:
Originally Posted by johnsonhuang
just got my letter from infiniti serramonte and colma. they are officially closed on the 30th, and colma is on november 10th..
Isn't Serramonte the same as Colma? Infiniti of Serramonte is in Colma.
Old 10-12-2007, 07:08 PM
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ohh brain fart =P

Quote:
Dear Valued Owner,
Infiniti is commited to providing you with industry-leading products and customer service. We appreciate your business and look forward to accommodating your sales, service, and parts needs for years to come.

Please be advised that as of October 8, 2007, Infiniti of Serramonte in Colma, CA is no longer selling new Infiniti vehicles, nor is Infiniti of Serramonte the authorized Infiniti warranty repair center for Infiniti. We sincerely apologize for this inconvenience. Please review the attached list of nearby Infiniti dealerships to find one that is most convenient for your Infiniti service needs. All of these Infiniti dealerships are well-equpped to handle your sales, service, and parts needs.

If you have any questions, feel free to contact Infiniti Consumer Affairs at and select option #7. Infiniti's focus remains your satisfaction, so please let us know if tere is anything we can do to make this transition easier.

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brian, california, closed, closing, coupe, dealership, down, g35, infiniti, infinity, parts, reidy, serramonte, service, warranty, work
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